Question 1

What is passive fire protection?

Accepted Answer

Passive fire protection contains fire and smoke through materials and construction methods without requiring power or activation. These systems work continuously and are essential for compartmentation and life safety in buildings.

Question 2

How do fire stopping work?

Accepted Answer

Fire stopping seal gaps and penetrations in fire-rated walls and floors to prevent fire and smoke spread. They maintain the integrity of compartmentation and are critical for Building Regulations compliance.

Question 3

What materials do you use?

Accepted Answer

We source all materials from approved manufacturers tested to relevant standards including BS EN 1366 and BS EN 13501-1. Every product is certified and traceable on your handover documentation.

Question 4

Can you work on occupied buildings?

Accepted Answer

Yes, we schedule installations to minimise disruption and can arrange work outside business hours where required. Our teams coordinate closely with building management to ensure minimal impact.

Question 5

What certifications does DefendX hold?

Accepted Answer

We hold FIRAS, ASFP and Constructionline accreditation with third-party verification on all installations. Every project is audited and certified at handover with full traceability.

Question 6

Are installations compliant with Building Regulations?

Accepted Answer

All work meets or exceeds UK Building Regulations and is certified at handover with complete documentation. We provide evidence packs demonstrating full compliance to Building Control.

Question 7

How long does installation take?

Accepted Answer

Most installations complete within one to three days depending on scope and building complexity. We provide a timeline during the site survey and keep you updated throughout.

Question 8

Do you supply materials only?

Accepted Answer

We supply and install certified materials as a complete service. All products are sourced from approved manufacturers and installed by trained, certified technicians.

Question 9

Do you provide digital records?

Accepted Answer

Yes, every installation is photo-evidenced, QR-tagged and delivered with an audit-ready handover pack. You receive complete digital records for compliance and future reference.

Question 10

What if defects are found?

Accepted Answer

We document all findings and remediate on site immediately. Full details are recorded in your handover pack with photographic evidence and certification.

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